FAQs

I just placed my order, how long will it take?

Every product is made on demand, but we strive to have our products out within 5 - 7 business days, however some products can take up to 14 business days. If you require your product within a certain realistic time frame, please let us know in the notes section at checkout - however these timeframes can change during peak times.

 

What are your shipping costs?

We send all our packages via Australia Post, all packages are signed on delivery,  we offer standard shipping for as little as $7.50 and Express for $15.

 

My items have been shipped, how long will they take?

Shipping times will vary pending on where you are located in Australia, especially during these uncertain times due to Corona Virus we are not able to promise set delivery times.

Please see the table below for general (non peak) shipping timeframes

 
LOCATION METRO RURAL
New South Wales 2-6 business days  3-10 business days 
Victoria 2-8 business days 2-10 business days
Queensland 2-7 business days 4-10 business days
Tasmania 2- 10 business days 2- 10 business days
Northern Territories 4-8 business days 5-8 business days
South Australia 3-6 business days 4-10 business days
Western Australia 6-20 business days 7-15 business days

 

I live locally, am I able to pick up my order?

YES! We have some lovely friends who have allowed pick up within their stores, we have two places that you can pick up from.

The Kids Cottage Toy Boutique  - Shop 11/150-158 Argyle St, Picton NSW 2571 

AND

Vintage Curls and Twirls - 200 Gilchrist Dr Macarthur Square Level 3, Near Target, Campbelltown NSW 2560.

Standard waiting times still apply and you will receive a notification once your order is ready for collection.

I made an error on my order, how do I fix it?

OH DEAR! We have a preview option for you to double check that all items are correct before you add them to your cart, it will also come up with a description of your order and the customisation details at checkout so please double and triple check everything before you press that purchase button. If for some reason you have missed something, please try and contact us ASAP via hello@blackorchiddesigns.com.au or through our facebook page www.facebook.com/Blackorchidesigns. for once your order is in production we will not be able to change this.

Please note, our Personalised Products and Custom Designs are made-to-order according to your specifications, so changes and requests for returns or re-makes where you've made a personalisation error or simply changed your mind just isn't possible. 

 

I placed an order and then realised you had a special on, can I allocate this to my order?

Unfortunately not, Black Orchid Designs reserve the right to change prices at any time. We do however try and give our customers a heads up on any specials that may be upcoming via our social media channels - Instagram: @Blackorchidesigns Facebook: www.facebook.com/blackorchidesigns

So make sure you follow us to keep up to date for any cheeky codes

 

My product broke, can you replace it?

EEP! If you have dropped your product or if it has fallen off the wall, shelf or hanging hook we unfortunately can not replace your product. Our products come with care cards that detail how fragile these items can be. They are not designed to withstand being bent or dropped. 

With products that are meant to be stuck to a wall such as our acrylic name plaques we strongly suggest 3M velcro tabs in multiple positions, however you must follow the 3M installation steps carefully for them to be truly effective.